Stop Dealing with Third-Party Support

Single Point of Contact

Don’t want to spend hours on the phone dealing with the manufacturer’s support for software or hardware issues or warranties? You don’t have to get the run around from third-party technical support. You can get better, faster support from Cyber Solutions when they manage your IT vendors.

One Support Number

Cyber Solutions’ technicians work with an assortment of hardware and software vendors every single day.  A big part of our technicians’ day involves building relationships with these IT vendors. We know our clients’ IT infrastructure, goals, and IT differentials better than any third-party vendor ever could, so we extend these services to our partners. When you hire Cyber Solutions for your IT vendor management, you get a single point of contact for all of your troubleshooting and support needs for software and hardware. In many cases, our expert technicians can provide a more cost effective and faster solution than working with third-party support. As an added bonus, when we do have to work with a vendor, our technical knowledge helps articulate the issues clearer resulting in rapid resolution.

Virtual CIO

IT vendor managementWhen Cyber Solutions works as your IT vendor manager, you get a dedicated account manager who knows your IT inside and out. Your Virtual Chief Information Officer in SCcan pull up information on all of your hardware and software including warranty information, install dates, account credentials, and more. A Virtual CIO will also assist you with complex IT decisions for expansions, upgrades, or integration of new technologies to improve your business.

Your Virtual CIO fulfills a comprehensive list of duties and roles in the management of your IT such as:

  • Dedicated account management
  • Alignment of IT with core business objectives
  • Quarterly meetings
  • Budget creation, management, and review
  • Procurement assistance
  • Complete lifecycle management
  • Platform and software recommendations and configuration support
  • Warranty and vendor agreement tracking management
  • And much more