Remote and On-Site IT Support for your Staff

User Care MaintenanceYour staff’s time is best spent working – not managing IT issues. We make it simple by offering fast and reliable 24 x 7 x 365 support for your employees and proactive managed desktop and user care maintenance for your workstations. You also won’t need to worry about additional bills when your staff needs support; we offer this for a monthly flat-rate fee.

Desktop & User Care Maintenance Platform

Remote monitoring, maintenance, reporting, and cost-effective support

Cyber Solutions’ Proactive Managed Desktop & User Care Maintenance provides preventative maintenance services remotely. This solution is composed of a remote technician using the desktop platform with built-in intelligence that conducts day-to-day preventive maintenance services, a bundled managed Anti-Virus Package, and remote access for when a technician needs to manually access the workstation.

With Desktop & User Care Maintenance services, we can generate inventory reports and configurations related to all the preventive maintenance activities conducted through our Network Operations Center (NOC). We can track serial numbers, license expiration, warranties, vendor information, service responses, and much more. The platform comes with a built-in scripting engine and can also be used to deploy software applications remotely and automatically.

You can empower your staff with direct access to Cyber Solutions’ unlimited phone and remote support. With our monthly flat-rate fee, they don’t have to wait for approval to increase IT support costs.